Subscription Cancellation

How to Cancel Your Subscription

Option 1: Through Your Account

• Log into your NudeReporter.com account
• Navigate to “My Account” > “Subscription Settings”
• Click “Cancel Subscription” and follow the prompts
• You will receive email confirmation of your cancellation

Option 2: Contact Segpay Customer Support

• Visit: http://cs.segpay.com/
• Phone: 1-800-996-0398 (Available 24/7)
• Email: Through Segpay’s customer support portal
• Have your purchase ID, email address, or credit card number ready

Option 3: Contact NudeReporter.com Directly

• Email: billing@nudereporter.com
• Subject Line: “Subscription Cancellation Request”
• Include your username, email address, and reason for cancellation

Cancellation Terms

Effective Date

• Cancellations take effect at the end of your current billing period
• You retain full access to premium content until your subscription expires
• No partial refunds are provided for unused portions of your subscription period

Free Trial Cancellations

• You may cancel your free trial at any time during the trial period
• If you cancel before the trial ends, you will not be charged
• Trial cancellations are effective immediately upon processing

Automatic Renewal

• All subscriptions automatically renew unless cancelled before the next billing date
• You will receive email reminders before each renewal
• It is your responsibility to cancel before the renewal date to avoid charges

Refund Policy

Eligibility for Refunds

7-Day Satisfaction Guarantee We offer refunds within 7 days of your initial purchase if you are not satisfied with our service.

Qualifying Conditions for Refunds:

• Request made within 7 days of initial subscription purchase
• Technical issues preventing access to content that we cannot resolve
• Billing errors or unauthorized charges
• Duplicate charges processed in error

Non-Qualifying Conditions:

• Requests made after the 7-day window
• Change of mind after accessing premium content
• Failure to cancel before automatic renewal
• Refund requests for promotional or discounted subscriptions
• Content-related complaints (as all content previews are available)

Refund Process

How to Request a Refund

1. Contact Segpay Customer Support:
   • Visit: http://cs.segpay.com/
   • Phone: 1-800-996-0398
   • Provide your transaction details and reason for refund request
2. Contact NudeReporter.com:
   • Email: billing@nudereporter.com
   • Subject: “Refund Request”
   • Include purchase date, transaction ID, and detailed reason

Required Information for Refund Requests:

• Full name and email address associated with the account
• Transaction/Purchase ID
• Date of purchase
• Credit card last 4 digits (for verification)
• Detailed reason for refund request

Processing Timeline

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds appear on your credit card statement within 7-14 business days depending on your bank

Billing and Payment Information

Payment Processing

• All payments are processed securely by Segpay, our authorized payment processor
• Charges appear on your statement as “SEGPAY.COM NUDEREPORTER”
• Segpay handles all billing inquiries and payment-related customer service

Subscription Types and Billing

Monthly Subscription: $9.99/month

• Billed every 30 days from your signup date
• Includes 7-day free trial for new subscribers
• Automatically renews unless cancelled

Annual Subscription: $99.99/year

• Billed once per year from your signup date
• Save 17% compared to monthly billing
• Automatically renews unless cancelled

Failed Payments

• If a payment fails, we will attempt to process it again within 24-48 hours
• You will receive email notifications about payment issues
• Access may be suspended until payment is successfully processed
• Multiple failed payments may result in account termination

Account Termination

Voluntary Termination

• You may terminate your account at any time by cancelling your subscription
• Account data is retained for 30 days after cancellation in case you wish to reactivate
• After 30 days, account data may be permanently deleted per our Privacy Policy

Involuntary Termination

We reserve the right to terminate accounts for:

• Violation of our Terms of Service
• Fraudulent or unauthorized use
• Repeated chargebacks or payment disputes
• Sharing account credentials with unauthorized users

Termination Process:

• You will receive email notification of account termination
• No refunds are provided for involuntary terminations due to policy violations
• Terminated users may not create new accounts without written permission

Dispute Resolution

Internal Resolution

Before initiating chargebacks or disputes with your credit card company:

1. Contact our customer service team at billing@nudereporter.com
2. Contact Segpay customer support at http://cs.segpay.com/
3. Allow 5-7 business days for issue resolution
4. Most billing issues can be resolved quickly through direct communication

Chargeback Policy

• Chargebacks may result in immediate account suspension
• We provide comprehensive transaction documentation to dispute invalid chargebacks
• Accounts with successful chargebacks may be prohibited from future service
• Chargeback fees may be assessed for invalid disputes

Special Circumstances

Technical Issues

If you experience persistent technical problems:

• Contact support@nudereporter.com immediately
• We will work to resolve issues within 48 hours
• Extended outages may qualify for service credits or refunds at our discretion

Promotional Offers

• Special promotional pricing is generally non-refundable
• Free trial extensions cannot be combined with other offers
• Promotional terms supersede standard refund policies where applicable

Gift Subscriptions

• Gift subscriptions follow the same refund policy
• The gift purchaser must request any refunds within the 7-day window
• Recipients cannot request refunds on behalf of gift purchasers

Contact Information

For Cancellations and Refunds:

• Primary: http://cs.segpay.com/ (Segpay Customer Support)
• Phone: 1-800-996-0398 (24/7 Support)
• Email: billing@nudereporter.com
• NudeReporter Support: support@nudereporter.com

Business Hours:

• Segpay Customer Support: Available 24/7
• NudeReporter Support: Monday-Friday, 9 AM – 6 PM EST

Important Notes

Data Protection

• All refund requests are handled in accordance with applicable privacy laws
• Personal information provided during refund requests is used solely for verification and processing
• Segpay maintains PCI DSS compliance for all payment data handling

Policy Updates

• This refund and cancellation policy may be updated periodically
• Material changes will be communicated via email to active subscribers
• Continued use of the service constitutes acceptance of policy updates

Legal Jurisdiction

• This policy is governed by the laws of [Your State/Country]
• Any disputes will be resolved through binding arbitration in [Your Location]
• Class action lawsuits are waived in favor of individual arbitration

Last Updated: June 22, 2025

This refund and cancellation policy is part of our Terms of Service and is legally binding for all NudeReporter.com subscribers.

Questions about this policy? Contact us at billing@nudereporter.com or visit http://cs.segpay.com/ for immediate assistance.